Refund Policy

1The 60-Day Guarantee

If a blend is not right for you, tell us within 60 days of delivery and we will refund what you paid for it, even if you have opened it.

This Refund Policy is part of our Terms & Conditions and applies to every order placed on the Site.

2How to ask for a refund

1. Email interstellarblend@gmail.com within 60 days of delivery with your order number. We reply with a return authorization and the return address.
2. Send back the containers, full, partly used or empty, within 14 days of our reply. Please use a tracked service: a return is yours until it reaches us.
3. We refund the amount you paid for the returned products to your original payment method within 5 business days of receiving them. Your bank may take a few more days to show it.

3What the guarantee covers

• Your first order of each blend. In that order, one opened container of each blend is refundable. Any other containers must come back unopened.
• Unopened products from any order, returned within 60 days of delivery.
• The price you paid. Delivery charges and return shipping are not refunded, unless an item arrived damaged or incorrect (Section 5).

4What it does not cover

• Products bought from anyone other than Interstellar Blends.
• Returns sent without a return authorization, or more than 60 days after delivery.

We keep the guarantee generous by keeping it fair. We may decline future orders from an account that shows a pattern of buying and returning.

5Damaged, defective or incorrect items

If an item arrives damaged, defective or not what you ordered, email us within 7 days of delivery. Include your order number and a photo showing the product, its label and the packing slip.

We will send a replacement or refund you in full, delivery included, at no cost to you. If we need the item back, we send you a prepaid return label.

6Other refunds our Terms promise

• An order we cancel. If we cancel an order after you have paid, we refund you in full (Terms, Section 4).
• A parcel that comes back to us. If a parcel is returned to us because an address was incomplete or wrong, we reship it once at our cost or refund you for the products (Terms, Section 5).
• A price shown in error. If a price on the Site is wrong because of an error, we tell you and let you confirm or cancel before we ship (Terms, Section 4).

7Subscribe & Save deliveries

Every Subscribe & Save delivery is covered by the 60-Day Guarantee, like any other order. To change, skip or cancel future deliveries, email interstellarblend@gmail.com before your next order is processed. Cancellation stops future orders; orders already shipped remain covered (Terms, Section 8).

8Contact us

Write to us about a refund, a return or a damaged item. Please include your order number.